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The museum invokes the LAPD to cut down on scalping. An email warning to a ticket buyer:
Dear Ticketmaster.com ticket purchasers,The GRAMMY Museum would like to inform you, our Box Office WILL NOT be doing any name changes for tickets purchased for the John Mellencamp event on Tuesday Aug 17th, NO EXCEPTIONS will be accommodated for this event.
Tickets will only be available for pickup at the box office starting at 6 PM on Tuesday night. If you are receiving this email as a ticket purchaser, you will need to bring with you; the AMEX card used to purchase the tickets and an ID.
If you realize that you will be unable to provide the listed forms of ID on Tuesday night, I have authorized Ticketmaster to offer refunds of your tickets only until 12 NOON Monday August 16th. Any requests after that time will be denied and tickets will also not be available for any other persons to pick up.
If you choose to cancel the tickets, I will be able to directly sell your customer referral a ticket at the face value of $40 with payment through AMEX only, pending verification of your ticket order cancellation.
Addressing our scalper issue:
Why are we doing this? Seems there are some individuals included in this email from such 2nd party ticket outlets (scalpers to the venue hosts) that we are tracking including Santa Monica Tickets, Lasportsfan, ticketfeeder, razorgator, tixketluck, ticketsnow, vividseats, soldout_tickets, mr. carroll, we_will_buy_your_extra_tickets, encoreticketstore, onlinetickethouse, ezticketstub, besides a few others not listed who feel our event is put on for their financial benefit. We are working on making it even tougher for these entities to secure inventory for our future special events and fundraisers.
Continued inside.
Future initiatives will include having to pick up your ticket and walk right into the venue on show night. These incredible shows are for real music fans, not for people trying to “provide a service”. We are small enough that we are able to track all the ticket buyers, who are the consistent players and how to minimize participation in our events.LA Live and LAPD undercover officers will be on site to ensure that any scalpers, (whom we will indentify to them) will be under a watchful eye and any transactions done near the GRAMMY Museum will be dealt with according to local laws and LA Live guidelines.
If you are a lucky fan that happened to secure tickets alongside the secondary market folks, we apologize for the inconvenience these other entities have forced us into acting upon.
Sincerely,
GRAMMY Museum Box Office